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Retrieve password



Please provide us the information about the role you want to retrieve and help us verify your identity

Please enter the email you register.

Which platform did your enter the game before.

Type the number or name of the server where your role is

Enter your role name exactly

Type your in-game itemlock Password to help us confirm your identity

Please provide us more information to help prove your identity,such as latest payment record, approximately balens and bound balens amount, etc. Upload Image
You can also upload some images to help prove your identity(Picture only)

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Precautions for role retrieval

author:7road小编| time:2020-12-17| view:2144


In order to improve the success rate of role retrieval.


Note the following details:


1. Please provide the correct nickname and itemlock password.


2. Do not submit the application repeatedly.


3. If no itemlock password is set, please provide other correct verification information, such as recharge order, last login date, game screenshots, etc.


4. If the nickname contains special symbols, provide enter the username used when logging in on the old platform in the “Other Information”.


5. One account corresponds to one role. If you have multiple roles, please register and provide the corresponding number of new accounts.