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Retrieve password



Please provide us the information about the role you want to retrieve and help us verify your identity

Please enter the email you register.

Which platform did your enter the game before.

Type the number or name of the server where your role is

Enter your role name exactly

Type your in-game itemlock Password to help us confirm your identity

Please provide us more information to help prove your identity,such as latest payment record, approximately balens and bound balens amount, etc. Upload Image
You can also upload some images to help prove your identity(Picture only)

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Click here to get your role back!

author:7road小编| time:2020-12-15| view:14757


If you can’t find your role in the list, please register a 7Road platform account and click the ‘SUPPORT’ button to initiate an application.



In the application, Your email adress, platfrom, server, role name and in-game itemlock password are necessary.And other detailed information such as your last recharge time and amount or your last login date or Remaining coins and bound coins or some other images that can prove your identity would be much helpful!



For example:


It may take some time (within 2 days) for us to review your application. We will answer you as soon as we can via email.

Please do NOT resubmit the ticket before you receive a reply, which may cause mistakes after repeat retrieval. Thanks for your patience and understanding!